Parcels dispatched will require a signature upon delivery, should you not be at the address specified, during normal office hours, please advise us of a an alternative delivery address where someone will be available to sign for the receipt of your parcel.
If you request special delivery instructions where you are unable to sign for the goods, Kerry Tedds at The Cutting Shed will not be held responsible for any loss or damage to the goods, therefore you, as the customer, will be responsible for the loss or damage.
Royal Mail considers a parcel lost after 14 working days from date of dispatch. If you do not receive your parcel after 14 days, please email firstname.lastname@example.org
Kerry Tedds at The Cutting Shed is not to be held responsible for the loss of your order if the delivery address which was provided by you at the time of placing your order is incorrect or incomplete. If your order is returned to Kerry Tedds at The Cutting Shed a delivery cost will apply to re-deliver the parcel.
If you wish to exchange a product a postage cost will apply.
Orders will be processed within 3 days of your order being placed. You will be advised when your order is ready for collection, and the collection point by email.
Any queries please email email@example.com